Quality Guarantee

Hardware
Your site is hosted on our "state of the art" equipment (fully equiped with Dell PowerEdge Dual Xeon with Raid 5) in a completely safe environment in the Redbus data center in Amsterdam. Apart from the internal redundancy of a server (double disks, memory, processor, etc.) if there is a motherboard the exploration mission to bring a spare server ready for use on the rack. The servers are not completely filled with customers to boost the performance forces at busy times to come. The groupswitches on the network linked to security failures. Network components are redundant and there are back-up routes.

Backups
Backups are to be  every night of the complete server outages directly to the data to be put into a new machine. In addition, we offer the opportunity for customers backup arrangements whereby we for example backup your data every week at a certain location drop you specify.

Firewalling
The Red Elephant has a professional construction Firewall, for example, developed a Dos attack easier to be out.

Monitoring
Our teams provide 24 hours a day for the continuity of our services. Even at night and on weekends, there is a team of at least 3 employees responsible for the operational maintenance of the network.

SLA
The Red Elephant has an average of 99.99% uptime. "Recovery time depends on the type of problem that does occur, but the response time is often within 5 minutes. Our network is monitored through SMS services transmitted to 7 technical staff.

Security
All servers are very carefully protected. Regularly, we conduct checks and we invite experts to our network and our servers to test for any unsecure potentiality . If you have specific questions or concerns,  please do not hesitate to contact our helpdesk.

When you send your personal, financial or credit card information over the Internet, it is recommended to your (virtual) server with an SSL certificate to expand. The communication between your Web server and the client is then encrypted.

Data & accessibility
The network of The Red Elephant is completely perfect. Regarding the data we have 6x 100Mbit lines and 2x 1000Mbit lines. Peak traffic is no problem! Some other compounds, such as Level 3 and TeliaNet server as a backup if the routes on the AMS-IX not fast enough, or if there is an error. These compounds also provide transit traffic. In order to increase the accessibility, the redundant network components and their back-up routes. Data is never be broken, so that the customer completes the data that comes with packages may actually consume.

Technical wishes?
Our servers are regularly provided with the latest stable versions of, for example, MySQL, PHP and Apache. However, it is possible to custom plugins or modules, for example Apache, PHP or MySQL installed to get on a shared server. We suggest you e-mail us at our help desk department.

Would you like to find out more or do you have any questions? Please do not hesitate to contact our helpdesk, or call one of our web consultants on +31 (0)75 616 21 51.