The Red Elephant Communication platform is an all enclosed platform for regular phone lines and VOIP services. The platform is built on the basses of artificial intelligence (AI) so that it can think for itself. All sorts of services offered by companies can all be integrated in this single platform, which will make a telephone exchange obsolete.
Additional software and / or services are from now on a thing of the past. Things like call centre applications, IVR modules, name address and postal code enrichment, postal code routing, input modules, payment modules, Incoming Call Recognition (e.g. VIP routing), real-time management reports, spam applications and lots more, are all standard and applicable in the TRE Communication platform.
The platform is easy to operate and to manage by you, our client, through the manager module. This enables companies to apply and activate anything the customer might need even outside office hours.
Interactive Voice Response
An Interactive Voice Response (IVR) system makes it possible that you, our client, are available without an operator. IVR is a software application that uses spoken messages that give the caller the right service or the right information. With this function it is possible to guide a customer through a menu so that they’ll finally get into direct contact with the department they need.
A lot of companies are currently working with comparable systems and technologies to make the service they offer more efficient. When the customers answer the questions truthfully they’ll get send to the right department where they will be helped by specialists and without bothering the other colleagues.
Examples of IVR services are customer helpdesks, call and win games, information hotlines for a bank account, and information hotlines for public institutions.
The TRE Communications platform has an advanced IVR system to optimise the productivity in your company. It is a very customer friendly system that is easy to use and easy to operate whilst guaranteeing your availability.
Voice Over IP (VOIP)
Much as been said and written about VOIP, but what is VOIP exactly? VOIP, or Voice Over Internet Protocol, is a technique which enables that phone conversations can be done via the internet. The conversation is ‘packaged’ to a data packet which is send from one server or computer to the other which eventually leads to a ‘normal’ phone conversation.
The Red Elephant has developed different options for VOIP which we can offer you directly. Because a lot of companies have built up their needs differently, there is often the necessity of custom-building a connection. If you would like to know more about the custom-built possibilities The Red Elephant can offer your company, please don’t hesitate to contact us.